Consumer Protection

At Smartway Financial Solutions, we are committed to ensuring that our clients are treated fairly and ethically in all their dealings with us. As a financial services provider in Australia, we comply with all relevant consumer protection laws to safeguard your rights and interests. Below are the key principles and protections we uphold in our services.

Your Rights Under Australian Law

In Australia, consumers are protected under various laws, including the Australian Consumer Law (ACL) and the National Consumer Credit Protection Act 2009 (NCCP Act). These laws ensure that:

  • Financial services and products are delivered transparently, with clear information and no misleading or deceptive conduct.
  • Clients are provided with all necessary information to make informed financial decisions.
  • Fair treatment is guaranteed in financial agreements, with legal recourse available if unfair practices occur.

Honest and Transparent Advice

At Smartway Financial Solutions, we believe in providing clear, accurate, and transparent advice to all our clients. We work to ensure that:

  • All financial products and services are explained in full, including all terms and conditions, fees, and risks.
  • We only recommend financial products that are suitable for your needs and circumstances.
  • You are never pressured into making decisions, and you have ample time to review the information provided.

Ethical Lending

As a mortgage broker, we operate under the requirements of the National Consumer Credit Protection Act, ensuring that:

  • We assess your capacity to repay loans before making any recommendations.
  • You are only offered loan products that are suitable for your financial circumstances.
  • We clearly disclose any commissions or fees we may receive from lenders, ensuring full transparency.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of Australia.

Contacting Us

If you have any questions about this Disclaimer or wish to make a complaint about how your personal information has been handled, please contact us at:

Smartway Financial Solutions
Email: accounts@smartwayfinancial.com.au
Phone: 0403 112 833
Address: 66 Beauchamp Drive, The Ponds, NSW 2769

We will endeavour to respond to your request or complaint promptly.