Smartway Financial Solutions Privacy Policy

At Smartway Financial Solutions, your privacy is of utmost importance to us. We are committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

Collection of Personal Information

We collect personal information that is necessary for us to provide our services, such as:

  • Your name, contact details, date of birth, and financial information.
  • Details related to your mortgage, loan applications, or accounting needs.
  • Information about your employment, income, and other financial circumstances.

This information is collected directly from you, through our website, over the phone, via email, or when you complete forms associated with our services.

Use of Personal Information

We use your personal information to:

  • Provide mortgage broking, accounting, and financial services.
  • Process applications, manage accounts, and ensure compliance with legal obligations.
  • Communicate with you regarding our services, and any updates or changes.
  • Customise and improve our services based on your feedback and engagement.

Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers involved in delivering our services, such as lenders, financial institutions, and insurers.
  • Legal and regulatory authorities, where required by law.
  • Our business partners, where necessary to provide relevant financial or legal services to you.

We do not sell or trade your personal information to third parties.

Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes:

  • Secure data storage systems.
  • Restricted access to personal information within our organisation.
  • Regular review and updates to our security procedures.

Despite our best efforts, please note that no method of electronic storage or transmission is completely secure. We encourage you to remain vigilant when sharing sensitive information online.

Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you. If you believe that any of the information we hold is incorrect, you may request that we correct it. To do so, please contact us using the details below.

Cookies and Website Use

When you visit our website, we may collect information via cookies to improve your browsing experience. Cookies help us analyse site traffic and tailor our services to better meet your needs. You can disable cookies in your browser settings; however, this may affect the functionality of our website.

Overseas Disclosure

We may disclose your personal information to overseas recipients when working with international partners or service providers. When disclosing information overseas, we take reasonable steps to ensure that the overseas recipient complies with the APPs or equivalent laws.

Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our services or legal obligations. Any updates will be posted on our website, and we encourage you to review the policy regularly.

Contacting Us

If you have any questions about this Privacy Policy or wish to make a complaint about how your personal information has been handled, please contact us at:

Smartway Financial Solutions
Email: accounts@smartwayfinancial.com.au
Phone: 0403 112 833
Address: 66 Beauchamp Drive, The Ponds, NSW 2769

We will endeavour to respond to your request or complaint promptly.